Author Topic: craptop goes offline by itself (Read 12981 times)

ponies · « **on:** September 19, 2008, 09:50:48 PM »

It's makeing me insane! Everytime I leave my craptop long enough for it to shut down by itself, or if I turn it off myself, when I turn it back on it is offline! I have to take the stupid thing into the back room where the modem and router are, unplug everything, wait a couple of mins, then plug it back in to get it back online. I'm getting real sick of having to do that! Running vista if that makes any difference. I bought this thing last December and it just started doing this.

Carbon Dudeoxide · « **Reply #1 on:** September 19, 2008, 11:27:09 PM »

Welcome to ComputerHope.

How is it connected when you turn the computer on?
Any recent downloads, installs, hardware changes, ect....

ponies · « **Reply #2 on:** September 20, 2008, 01:42:54 AM »

Thanks! Please bear with me, I'm college educated and techno stupid! I use Insight for my internet service. I tried to switch it to Windstream. It crashed my computer but with the help of an Insight tech support person I was lucky enough to get it up and running again. It had done this before a few months ago, then stopped doing it. Started up again after the Windstream fiasco. Needless to say, I didn't try that again and I'm sticking with Insight. You should have seen that Windstream guy scoot out the door when my computer crashed. Jerk.

ponies · « **Reply #3 on:** September 20, 2008, 01:44:19 AM »

It's hooked up like it's always been. The modem and router are in another room.

Carbon Dudeoxide · « **Reply #4 on:** September 20, 2008, 01:45:54 AM »

So now your service provider is Insight?

What happens when you turn the computer on with the cable unplugged and then plug it in after loading windows?

ponies · « **Reply #5 on:** September 20, 2008, 09:35:01 PM »

I could do that but what would be the point? That's just "power down, power up" again. I'd have to that every time i turn on my craptop just like i do now.

Carbon Dudeoxide · « **Reply #6 on:** September 20, 2008, 11:49:00 PM »

I meant turn on the computer without the internet cable, and then put it in afterwards.
(just to see if it works)

Also, when exactly did the problem start?

ponies · « **Reply #7 on:** September 23, 2008, 06:07:46 PM »

i did that today. It had gone offline by itself again, so I turned it off, took it in to the back room where the modem and router are. I unscrewed the cable line, turned on my craptop, screwed the cable back in and then it was back online.

Yes, Insight is my cable provider. They're no help. Thank you for trying!

Carbon Dudeoxide · « **Reply #8 on:** September 23, 2008, 07:26:52 PM »

All right, as long as you got it working.

ponies · « **Reply #9 on:** September 23, 2008, 08:43:25 PM »

Yes, but that's what I have to do everytime I turn my craptop off. When I turn it back on it is offline, so I have to take it into the other room where the modem and router are, then I have to turn off my craptop, unplug wires, wait a couple of mins, plug them back in, then turn on my craptop again. Then it is back online. I'm getting sick of having to do that everytime I turn on this *censored* thing.

Carbon Dudeoxide · « **Reply #10 on:** September 23, 2008, 08:45:54 PM »

Oh, I thought you solved the problem.

Do you think it may be a problem with the cable? Can you try another one?

ponies · « **Reply #11 on:** September 23, 2008, 11:38:32 PM »

No, I don't have another cable. I just keep unplugging the modem and router, plugging them back up everytime I want to be online. I think if it was one of the wires or the cable that that would not work but it does. But it makes me insane. If I walk away for say.. 10 mins, then come back my piece of crap here has gone back to where I have to put in my password. I put in my password and the *censored* thing is offline! I have to go back into my back bedroom, turn off this piece of *censored*, unplug everything again, wait a couple of mins, plug back in and turn on the craptop. Then I'm back online. I'm sick of it.

Carbon Dudeoxide · « **Reply #12 on:** September 23, 2008, 11:42:15 PM »

Not sure what the problem may be.....

Have you reset the Router and Modem? (unplug their power cable for about 20 seconds)

ponies · « **Reply #13 on:** September 23, 2008, 11:48:22 PM »

Is that different than what I've been doing? I unplug the wire that looks like a phone cord from the router, then I unplug the small black wire from the modem, wait 2 mins. Should I do that thing where you stick a pen tip or paper clip wire into that little hole in the modem to reset it?

Carbon Dudeoxide · « **Reply #14 on:** September 23, 2008, 11:52:20 PM »

Try removing the power cable for the router and modem anyways.

If that still doesn't work, you may want to follow this advice:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

ponies · « **Reply #15 on:** September 24, 2008, 12:04:42 AM »

I'll try that malware removal help. I had a virus before and I took this stupid thing to Best Buy to fix it. It cost me 300 dollars! I have anti "Trend Micro Antivirus" on this thing and I run it when I'm supposed to. I don't know how it happened again. Stupid piece of crap.

ponies · « **Reply #16 on:** September 24, 2008, 12:05:45 AM »

I'll try it tomorrow since it's getting late and after reading the page it looks like it might take awhile.

Carbon Dudeoxide · « **Reply #17 on:** September 24, 2008, 12:44:20 AM »

All right.

I suggest downloading SuperAntiSpyware and let it run its scan overnight (step 3)

ponies · « **Reply #18 on:** September 24, 2008, 12:54:43 AM »

K, I'll do that. Thanks!

Carbon Dudeoxide · « **Reply #19 on:** September 24, 2008, 12:55:27 AM »

Good Luck!

ponies · « **Reply #20 on:** September 24, 2008, 01:02:49 AM »

UGH! I don't understand a bit of that stuff. It's back to the Best Buy for me! *censored*!

Carbon Dudeoxide · « **Reply #21 on:** September 24, 2008, 01:03:32 AM »

Wait, what? What do you need help with?

ponies · « **Reply #22 on:** September 24, 2008, 01:06:49 AM »

well to begin with i don't know if i have more than one antivirus installed. I have Trend antivirus, something called "error smart" and "spy sweeper"

Carbon Dudeoxide · « **Reply #23 on:** September 24, 2008, 01:10:51 AM »

Just start a Step 3.

We need steps 3, 4, and 6 to look over and analyze.
Steps 3 and 4 may take a while, which is why I suggested you to do them overnight.

ponies · « **Reply #24 on:** September 24, 2008, 01:11:15 AM »

I don't understand this......."Below are steps to begin the malware removal process. The steps will produce three logs which are requested to be added in your post."

ponies · « **Reply #25 on:** September 24, 2008, 01:13:32 AM »

Should I click on "download superantispyware"?

Carbon Dudeoxide · « **Reply #26 on:** September 24, 2008, 01:17:52 AM »

Basically download SAS (superantispyware) and follow the steps to get it to run a scan.
When the scan is complete, it will generate a log. Post the log here and continue with the next step (malwarebytes')

ponies · « **Reply #27 on:** September 24, 2008, 01:18:53 AM »

k, i'll do that now

Carbon Dudeoxide · « **Reply #28 on:** September 24, 2008, 01:25:47 AM »

All right.

If it makes you feel better, I've done all this too.

ponies · « **Reply #29 on:** September 24, 2008, 01:30:56 PM »

ok, i did the superspyware, and ran it. It found a couple of things and quarentined them. I never saw a "log." Sould I do step 4 now? What does it mean "alternate download link (.exe) in step 4?

ponies · « **Reply #30 on:** September 24, 2008, 07:43:09 PM »

by the way....cute picture!

Carbon Dudeoxide · « **Reply #31 on:** September 24, 2008, 10:11:11 PM »

Quote from: ponies on September 24, 2008, 01:30:56 PM

ok, i did the superspyware, and ran it. It found a couple of things and quarentined them. I never saw a "log."

Sure you're following the guide to the letter?

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

To retrieve the removal information please do the following:
After reboot, double-click the SUPERAntiSpyware icon on your desktop.
Click Preferences. Click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
It will open in your default text editor (preferably Notepad).
Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post

Quote from: ponies on September 24, 2008, 01:30:56 PM

What does it mean "alternate download link (.exe) in step 4?

It's just another link to the program in case he first one doesn't work.

ponies · « **Reply #32 on:** September 25, 2008, 11:15:42 PM »

Here is the log.... What do I do with it? It makes no sense to me..............

Malwarebytes' Anti-Malware 1.28
Database version: 1203
Windows 6.0.6001 Service Pack 1

9/25/2008 12:26:54 AM
mbam-log-2008-09-25 (00-26-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 106984
Time elapsed: 1 hour(s), 6 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 17
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{f0d4b230-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23a-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23c-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b15fd82e-85bc-430d-90cb-65db1b030510} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Windows\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Quarantined and deleted successfully.
C:\Windows\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

ponies · « **Reply #33 on:** September 25, 2008, 11:17:09 PM »

Should I attempt step 6 now?

Carbon Dudeoxide · « **Reply #34 on:** September 26, 2008, 02:49:15 AM »

Quote from: ponies on September 25, 2008, 11:17:09 PM

Should I attempt step 6 now?

Yes, sir!

(also moving this to the Computer Virus Section)

ponies · « **Reply #35 on:** September 26, 2008, 06:59:34 PM »

Great news! My nephew came over today and did something, don't know what, and fixed my craptop! It doesn't go offline by itself anymore! He also showed me how I can get it back online from my craptop w/o having to unplug stuff and go through all of that. Should I continue with step 6 anyway? What does it do?

ponies · « **Reply #36 on:** September 26, 2008, 08:39:25 PM »

Never mind. Craptop is still going offline by itself. Bless Abe's little heart, he tried but the *censored* thing is still
f-ed up.

Carbon Dudeoxide · « **Reply #37 on:** September 26, 2008, 10:33:58 PM »

http://www.snapfiles.com/reviews/HijackThis/hijackthis.html

Quote

TrendMicro HijackThis is a tool, that lists all installed browser add-on, buttons, startup items and allows you to inspect, and optionally remove selected items. The program can create a backup of your original settings and also ignore selected items. Additional features include a startup list report, hosts file manager, uninstall manager and some other tools. Intended for advanced users.

Hope that gives you some insight.

ponies · « **Reply #38 on:** September 27, 2008, 05:08:37 PM »

I have my solution. Abe fixed my craptop so that when I walk away from it or leave it alone overnight, it doesn't shut down and it doesn't go into sleep mode. It hibernates only. It does not go offline that way. As long as I don't shut it down it seems to stay online. I can live with that. Thank you so much for taking all the time you did to help a techno dunce like me!

Carbon Dudeoxide · « **Reply #39 on:** September 27, 2008, 08:13:57 PM »

All right.

Hibernation can be disabled through My Computer --> Properties, if you're interested.

ponies · « **Reply #40 on:** September 29, 2008, 12:51:19 AM »

what would the craptop do if I disabled hibernate?

Carbon Dudeoxide · « **Reply #41 on:** September 29, 2008, 02:07:01 AM »

Quote from: ponies on September 29, 2008, 12:51:19 AM

what would the craptop do if I disabled hibernate?

It simply wouldn't hibernate unless you turn it on again

(I have mine disabled)

ponies · « **Reply #42 on:** September 30, 2008, 03:32:07 PM »

I think it's ok with me if it hibernates. At least it's not going offline anymore, the stupid piece of s==t! My girlfriends laugh at me and sing song "operator error, operator error." Nasty, mean women.

Carbon Dudeoxide · « **Reply #43 on:** September 30, 2008, 09:41:05 PM »

Heh, ok.

At least problem solved.

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Author Topic: craptop goes offline by itself (Read 12981 times)

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