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Author Topic: Keep getting BSOD  (Read 30243 times)

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gomer309

    Topic Starter


    Intermediate

    Keep getting BSOD
    « on: July 11, 2015, 01:20:01 PM »
    I have no idea what to do.  My computer keeps going to BSOD and restarting.  I tried to search why, but it only stays on for maybe 1 or 2 minutes before it simply goes to the BSOD and restarts again.  I don't even have time to read the screen and see what the error codes are or anything.  I only have my grandsons laptop to do trouble shooting so any thoughts or ideas are appreciated.  I've checked all the connections, appear to be solid and intact, and I don't know what happened prior as I was sleeping and the wife was playing a game (probably on facebook) and all of sudden it went to bsod and keeps doing it.  thanks in advance
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    Allan

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    • OS: Windows 10
    Re: Keep getting BSOD
    « Reply #1 on: July 11, 2015, 01:30:28 PM »
    1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

    2) Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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    gomer309

      Topic Starter


      Intermediate

      Re: Keep getting BSOD
      « Reply #2 on: July 11, 2015, 01:38:54 PM »
      As far as I am aware nothing new was added, changed, or anything, but then again, I was asleep after work. But I couldn't find anything.  Just for info, the computer hasn't shut down this time but here is the file.

      ==================================================
      Dump File         : 071115-13026-01.dmp
      Crash Time        : 7/11/2015 12:24:13 PM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0626cbfc
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`0585a434
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-13026-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 12:25:38 PM
      ==================================================

      ==================================================
      Dump File         : 071115-12932-01.dmp
      Crash Time        : 7/11/2015 12:16:05 PM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`05a8affe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`06a66560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-12932-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 12:17:30 PM
      ==================================================

      ==================================================
      Dump File         : 071115-19453-01.dmp
      Crash Time        : 7/11/2015 12:10:51 PM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0fec5ffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`047c0560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-19453-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 12:12:24 PM
      ==================================================

      ==================================================
      Dump File         : 071115-14757-01.dmp
      Crash Time        : 7/11/2015 12:03:47 PM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0e377ffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`069bf560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-14757-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 12:05:13 PM
      ==================================================

      ==================================================
      Dump File         : 071115-14835-01.dmp
      Crash Time        : 7/11/2015 11:54:55 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0ecafbfc
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`05565434
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-14835-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:56:01 AM
      ==================================================

      ==================================================
      Dump File         : 071115-24585-01.dmp
      Crash Time        : 7/11/2015 11:49:46 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0e0ecffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`04284560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-24585-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:51:08 AM
      ==================================================

      ==================================================
      Dump File         : 071115-23540-01.dmp
      Crash Time        : 7/11/2015 11:44:19 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0f2b6bfc
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`05503434
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-23540-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:45:43 AM
      ==================================================

      ==================================================
      Dump File         : 071115-21871-01.dmp
      Crash Time        : 7/11/2015 11:39:25 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0cea7ffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`05491560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-21871-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:40:41 AM
      ==================================================

      ==================================================
      Dump File         : 071115-19858-01.dmp
      Crash Time        : 7/11/2015 11:33:53 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`05764ffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`0425c560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-19858-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:35:17 AM
      ==================================================

      ==================================================
      Dump File         : 071115-19546-01.dmp
      Crash Time        : 7/11/2015 11:28:36 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`044b8bfc
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`054bc434
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-19546-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:30:09 AM
      ==================================================

      ==================================================
      Dump File         : 071115-19827-01.dmp
      Crash Time        : 7/11/2015 11:23:17 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0441effe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`0517c560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-19827-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:24:52 AM
      ==================================================

      ==================================================
      Dump File         : 071115-21106-01.dmp
      Crash Time        : 7/11/2015 11:17:57 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`0456cffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`0668f560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-21106-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:19:32 AM
      ==================================================

      ==================================================
      Dump File         : 071115-26161-01.dmp
      Crash Time        : 7/11/2015 11:12:17 AM
      Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code    : 0x00000050
      Parameter 1       : fffff8a0`1fcedffe
      Parameter 2       : 00000000`00000000
      Parameter 3       : fffff880`06c8e560
      Parameter 4       : 00000000`00000000
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+748c0
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+748c0
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\071115-26161-01.dmp
      Processors Count  : 8
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 276,864
      Dump File Time    : 7/11/2015 11:14:06 AM
      ==================================================

      thanks
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      Allan

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      Re: Keep getting BSOD
      « Reply #3 on: July 11, 2015, 02:04:19 PM »
      First thing you want to do is check your ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility

      Also, you should run a diagnostic on your hd: http://www.tacktech.com/display.cfm?ttid=287
      Make sure you select the tool which is appropriate for the brand of your hard drive.
      Depending on the program, it'll create bootable floppy, or bootable CD.
      If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
      For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic
      Logged

      gomer309

        Topic Starter


        Intermediate

        Re: Keep getting BSOD
        « Reply #4 on: July 11, 2015, 02:39:40 PM »
        okay thanks, I'll get back to you when I get the chance, kind of busy...thanks
        Logged

        gomer309

          Topic Starter


          Intermediate

          Re: Keep getting BSOD
          « Reply #5 on: July 11, 2015, 11:38:40 PM »
          Just a quick follow up.  I'm still going to do the steps above, assuming i can figure out who makes my hard drive, i've looked but all it says is standard disk (it's a dell xps that i have).  But I shut the system down, and turned it back on later, and it's been running w/o a bsod for about 6  hours now.  So i don't know what the problem was/is, maybe i'll know more after doing the above steps, but thanks again for all the input. 
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          Allan

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          Re: Keep getting BSOD
          « Reply #6 on: July 12, 2015, 04:12:34 AM »
          Your HD manufacturer and model should be listed in Device Manager (Control Panel). For a comprehensive list of installed components and software, download, install and run Belarc Advisor
          Logged

          gomer309

            Topic Starter


            Intermediate

            Re: Keep getting BSOD
            « Reply #7 on: July 13, 2015, 04:53:52 PM »
            getting ready to work on above tasks.  how do I know which memtest to use, and according to belarc my harddrive is arrayo but I didn't see that listed.  this is so weird, cuz it was working fine the other night and when I first downloaded belarc it went to a blue screen, but today, belarc worked just fine, and this time when I first tried to post this msg it went to blue screen.  oh well, i'll work on the above tasks first.  thanks.
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            Allan

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            Re: Keep getting BSOD
            « Reply #8 on: July 14, 2015, 05:44:46 AM »
            Never heard of arrayo. Look in Device Manager - what does it list as your hd?
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            gomer309

              Topic Starter


              Intermediate

              Re: Keep getting BSOD
              « Reply #9 on: July 14, 2015, 11:50:37 AM »
              that's what it says in device manager as well, when I click it , just says standard disk drive
              Logged

              Allan

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              Re: Keep getting BSOD
              « Reply #10 on: July 14, 2015, 11:59:16 AM »
              Okay. Well you can try the dos version of the WD utility or you can just do the following (which isn't as comprehensive, but it's better than nothing):

              Right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.
              Logged

              BC_Programmer


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              • OS: Windows 11
              Re: Keep getting BSOD
              « Reply #11 on: July 14, 2015, 12:35:08 PM »
              "arrayo" is probably "Array0" which is something of a pseudo-device created when your HDD is on a RAID Array.

              From what I can find it seems that Dell XPS systems come preconfigured with two hard disks as part of a BIOS-level RAID Array. This would explain why it would be listed and detected as "array0".

              I've tried to find what brand of HDD they use but they don't appear to have it listed anywhere.
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              Allan

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              Re: Keep getting BSOD
              « Reply #12 on: July 14, 2015, 12:52:17 PM »
              Thanks BC
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              gomer309

                Topic Starter


                Intermediate

                Re: Keep getting BSOD
                « Reply #13 on: July 14, 2015, 03:12:01 PM »
                okay thanks, i'll be working on the steps then.
                Logged

                gomer309

                  Topic Starter


                  Intermediate

                  Re: Keep getting BSOD
                  « Reply #14 on: July 14, 2015, 04:50:48 PM »
                  okay, got the memtest done, said no errors.  moving to the next step.  thanks
                  Logged
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