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Author Topic: big problem with norton  (Read 22338 times)

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rockerest



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  • Experience: Experienced
  • OS: Windows 7
Re: big problem with norton
« Reply #30 on: February 20, 2006, 06:24:30 PM »
Looks like there are still some problems in your HiJack This logfile.  Some marked in the analyzer are ok, but there are a few that should still be looked at (what is the file ??rvices.exe that's running?).
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In general, the PEBKAC.  Whether it's now or was three weeks ago, the PEBKAC.
Unsafe browsing and general computer / internet illiteracy IS the users problem.  Don't have sex if you don't know how to use a condom.
Also, there are 10 types of people in the world, those who understand binary, and those who don't.

dl65

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    Re: big problem with norton
    « Reply #31 on: February 20, 2006, 07:39:59 PM »
     jedwardsb....... Did you use hijackthis to remove the earlier mentioned bad entries ...... because I am seeing them all still there ........
    Please mention how you removed them ?

    dl65  ::)
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    If you don't know the answer, it isn't a dumb question.

    Fed

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      • OS: Windows XP
      Re: big problem with norton
      « Reply #32 on: February 20, 2006, 10:22:54 PM »
      DL65, it looks like jedwardsb has just run the scans so far.
      I am concerned about ??rvices, it's listed as a possible trojan, I wonder why Ewido didn't get it?
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      dl65

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        Re: big problem with norton
        « Reply #33 on: February 21, 2006, 12:57:53 AM »
        Quote
        DL65, it looks like jedwardsb has just run the scans so far.
        I am concerned about ??rvices, it's listed as a possible trojan, I wonder why Ewido didn't get it?
         I found one place where it refered to that entry as a virus and another that called it a trojan ....... One things for sure , it shouldnt be there at all ....... Did jedwardsb run the scans in safe mode I wonder ..... with system restore turned off ?  I just went thru his latest hijackthis log and I see quite a few items which should be removed ....but until he tells us his machine has been scanned in Safe by the AV and Ewido .........I wouldnt go any further yet .  I didnt see any confirmation that he ran Ewido .....

        dl65  ::)
        « Last Edit: February 21, 2006, 01:19:03 AM by dl65 »
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        If you don't know the answer, it isn't a dumb question.

        jedwardsb

        • Guest
        Re: big problem with norton
        « Reply #34 on: February 21, 2006, 09:14:45 PM »
        I forgot to post that I had had a problem with starting over in Safe Mode. I attempted to do it, but it stopped at a black screen and wouldnt go any further. I restarted the laptop in normal mode by turning the power off (I had waited for more than an hour) and installed the software previously mentioned.

        In other news, the pop-ups have returned. But the software must have done something, because the severity in the number of pop-ups has gone down significantly.

        Im also still having the problems w/ the mousepad and the quick links in the lower left hand corner.

        Oh, and I did use hijack this to remove the entries you all said to remove. However they returned
        « Last Edit: February 22, 2006, 07:49:03 PM by jedwardsb »
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        GX1_Man

        • Guest
        Re: big problem with norton
        « Reply #35 on: February 22, 2006, 04:53:37 AM »
        You're just getting reinfected. If you cannot do EXACTLY what is suggested be up front about it. Do you have a shiny, real Windows CD to reinstall if needed?
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        jedwardsb

        • Guest
        Re: big problem with norton
        « Reply #36 on: March 04, 2006, 04:45:50 AM »
        Sorry for the delay in reply, but yes I do have that cd
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        • Guest
        Re: big problem with norton
        « Reply #37 on: March 04, 2006, 05:56:56 AM »
        You have multiple infections. Carefully follow the instructions outlined in [highlight]this post[/highlight] and report back.
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        jedwardsb

        • Guest
        Re: big problem with norton
        « Reply #38 on: March 24, 2006, 07:33:12 PM »
        Thank you all for all of the help. However I have found the solution. I reinstalled Norton and all of a sudden it decided to work. I dont have any more spyware problems.
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        • Guest
        Re: big problem with norton
        « Reply #39 on: March 25, 2006, 05:52:01 AM »
        Unless it's vastly improved over the last month or so, NAV will not fix some of the problems that you have.
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        jedwardsb

        • Guest
        Re: big problem with norton
        « Reply #40 on: March 25, 2006, 06:23:52 PM »
        Well, I've also run the other anti-spyware programs that you all suggested. They didnt work when separate, but when they both were running simultaneously, they worked.
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        GX1_Man

        • Guest
        Re: big problem with norton
        « Reply #41 on: March 25, 2006, 08:40:08 PM »
        Quote
        Well, I've also run the other anti-spyware programs that you all suggested. They didnt work when separate, but when they both were running simultaneously, they worked.

        I would  like to  hear more of this story.
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        jedwardsb

        • Guest
        Re: big problem with norton
        « Reply #42 on: March 25, 2006, 09:50:03 PM »
        To make a long story short, I had originally had McCaffe(sp?) pre-installed on my laptop. That worked fine and I never had any problems with it. The subscription ran out and my dad had just bought Norton so I installed it. As soon as McCaffe was gone and Norton was installed I started having serious pop up problems so I uninstalled Norton. The anti-spyware software that was suggested on here such as hijack this worked. But only until I restarted my computer. When I reinstalled Norton all the problems stopped. Weird, huh?
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        Re: big problem with norton
        « Reply #43 on: March 26, 2006, 05:18:15 PM »
        Post a final Hijackthis logfile and we'll check to see if your problems have really stopped.
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        jedwardsb

        • Guest
        Re: big problem with norton
        « Reply #44 on: March 26, 2006, 10:29:04 PM »
        Logfile of HijackThis v1.99.1
        Scan saved at 11:27:35 PM, on 3/26/2006
        Platform: Windows XP SP2 (WinNT 5.01.2600)
        MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

        Running processes:
        C:\WINDOWS\System32\smss.exe
        C:\WINDOWS\system32\winlogon.exe
        C:\WINDOWS\system32\services.exe
        C:\WINDOWS\system32\lsass.exe
        C:\WINDOWS\system32\svchost.exe
        C:\WINDOWS\System32\svchost.exe
        C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
        C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
        C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
        C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
        C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
        C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
        C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
        C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
        C:\WINDOWS\system32\spoolsv.exe
        C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
        C:\Program Files\ewido\security suite\ewidoctrl.exe
        C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
        C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
        C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
        C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
        C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
        C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
        C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
        C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
        C:\WINDOWS\Explorer.EXE
        C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
        C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
        C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
        C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
        C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
        C:\Program Files\Common Files\Symantec Shared\ccApp.exe
        C:\Program Files\Common Files\AOL\1133212568\ee\AOLSoftware.exe
        C:\Program Files\Dell Support\DSAgnt.exe
        C:\WINDOWS\system32\ctfmon.exe
        C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
        C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
        C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
        C:\WINDOWS\System32\svchost.exe
        C:\Program Files\Mozilla Firefox\firefox.exe
        C:\Program Files\Comcast Rhapsody\rhaphlpr.exe
        C:\Program Files\Yahoo!\Messenger\YPager.exe
        C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
        C:\WINDOWS\msagent\AgentSvr.exe
        C:\Program Files\Common Files\Microsoft Shared\Speech\sapisvr.exe
        C:\Program Files\AIM\aim.exe
        C:\Documents and Settings\traccy\Desktop\hijackthis\HijackThis.exe

        R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
        O2 - BHO: ATLDistrib Object - {2353FCBC-012D-487B-8BF3-865C0929FBEB} - C:\WINDOWS\system32\vtsts.dll
        O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
        O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
        O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
        O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
        O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133212568\ee\AOLSoftware.exe
        O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
        O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
        O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
        O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
        O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
        O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
        O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
        O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
        O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
        O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
        O20 - Winlogon Notify: ThemeManager - C:\WINDOWS\system32\dnn0015me.dll (file missing)
        O20 - Winlogon Notify: vtsts - C:\WINDOWS\system32\vtsts.dll
        O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
        O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
        O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
        O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
        O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
        O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
        O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
        O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
        O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
        O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.
        Logged
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