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Author Topic: big problem with norton  (Read 22400 times)

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jedwardsb

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big problem with norton
« on: February 07, 2006, 08:35:15 PM »
Hi
I just installed the newest version of Norton on my laptop. Up til now I've never had any problems with viruses. All of a sudden Norton says it has found 5. So, I do as it says and do the scan. While the scan is going on approximately 10 IE pop ups come and wont close. The thing is I use firefox and never opened IE. Also, I cant fully shut down my computer now. It shuts down to the blue screen that says windows is shutting down and stays there. So I have to manually turn it off. Add to all of this my laptop is now extremely slow since I put Norton on. I paid 70 dollars for this software. Could anyone please tell me if there's anything I can do to remedy the problems Im having.
Thanks
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Windows98



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Re: big problem with norton
« Reply #1 on: February 07, 2006, 09:29:52 PM »
Pop up indicates spyware and adaware..

http://www.computerhope.com/cgi-bin/yabb/YaBB.cgi?num=1134123580 <- antispyware and malware

http://www.google.com/search?hl=en&lr=&q=define%3AAdware <- for more info to solve your curiosity
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Fed

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    Re: big problem with norton
    « Reply #2 on: February 07, 2006, 09:52:26 PM »
    Replace Norton.
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    jedwardsb

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    Re: big problem with norton
    « Reply #3 on: February 08, 2006, 03:44:36 PM »
    Quote
    Replace Norton.


    what should i replace norton with though? i was under the impression that norton is one of the better antivirus systems out there
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    dl65

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      Re: big problem with norton
      « Reply #4 on: February 08, 2006, 03:58:17 PM »
       jedwardsb......  Contary to what some people say ...Norton does do a good job ....... Which Norton are you using Norton AV 2006 ?    Did you have another Norton product installed prior to the one you have now .........
      Have you tried going into safe mode and then running Norton again ?

      dl65  ::)
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      If you don't know the answer, it isn't a dumb question.

      jedwardsb

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      Re: big problem with norton
      « Reply #5 on: February 08, 2006, 04:12:39 PM »
      Yes, Im running Norton 2006 and I havent had any other verision of it installed before. Im running Spybot now so hopefully that will solve the problem. But I was wondering, is it normal for Norton to slow down the system so tremendously?
      Thanks to everybody for all of the help.
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      dl65

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        Re: big problem with norton
        « Reply #6 on: February 08, 2006, 04:16:51 PM »
         jedwardsb... If you are trying to run a full scan with Norton and carry on doing other things ....yes it will slow things right down ....however ...if you set up Norton to do its full scans at a time when your not using the machine , you will not ever know its there .

        dl65  ::)
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        If you don't know the answer, it isn't a dumb question.

        R0SS

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        Re: big problem with norton
        « Reply #7 on: February 09, 2006, 02:56:07 PM »
        get rid of Norton.

        Its the crappest piece of crap out there all it gave me was crap!

        get AGV free, or Pc-Cillin

        R0SS
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        soybean



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        Re: big problem with norton
        « Reply #8 on: February 10, 2006, 08:05:15 AM »
        Quote
        get rid of Norton.

        Its the crappest piece of crap out there all it gave me was crap!

        get AGV free, or Pc-Cillin

        R0SS
        That was an asinine post.  I know better.  I've been using Norton for over 3 years.  My son has been using it for over 2 years.  I use a computer at a client's office with Norton Anti-Virus installed.  No problems.
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        Fed

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          Re: big problem with norton
          « Reply #9 on: February 10, 2006, 12:36:09 PM »
          There are many die hard Norton users out there, we can't save them all.
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          Peccavi



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            Re: big problem with norton
            « Reply #10 on: February 10, 2006, 02:37:18 PM »
            Quote
            There are many die hard Norton users out there, we can't save them all.

            I was dead.
            Resurrected by AVG... ;D
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            jedwardsb

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            Re: big problem with norton
            « Reply #11 on: February 10, 2006, 07:21:42 PM »
            Yea, so far I've learned to hate Norton too. I'd never had any problems until I installed it....
            I installed hijack this and spybot (both of which claimed to have found lots of spyware). I ran the scans on both of them. I deleted everything that came up in spybot. In spybot, I deleted everything I thought was suspicious. However, Im still having problems. Ill just get random pop ups that go to a variety of websites, including cheaptickets.com and other "valid, respectable" website...This is the log from hijack this....Did I miss anything?
            Thanks again


            Logfile of HijackThis v1.99.1
            Scan saved at 8:11:44 PM, on 2/10/2006
            Platform: Windows XP SP2 (WinNT 5.01.2600)
            MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

            Running processes:
            C:\WINDOWS\System32\smss.exe
            C:\WINDOWS\system32\winlogon.exe
            C:\WINDOWS\system32\services.exe
            C:\WINDOWS\system32\lsass.exe
            C:\WINDOWS\system32\svchost.exe
            C:\WINDOWS\System32\svchost.exe
            C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
            C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
            C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
            C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
            C:\WINDOWS\system32\rundll32.exe
            C:\WINDOWS\system32\spoolsv.exe
            C:\WINDOWS\Explorer.EXE
            C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
            C:\WINDOWS\dHJhY2N5\command.exe
            C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
            C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
            C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
            C:\Program Files\Common Files\AOL\1133212568\ee\AOLSoftware.exe
            C:\WINDOWS\system32\comsvcs.exe
            C:\WINDOWS\system32\RUNDLL32.EXE
            C:\windows\winsysban7.exe
            C:\WINDOWS\sys033982790121.exe
            C:\Program Files\Dell Support\DSAgnt.exe
            C:\WINDOWS\system32\ctfmon.exe
            C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
            C:\WINDOWS\system32\wgse.exe
            C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
            C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
            C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
            C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
            C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
            C:\WINDOWS\system32\hpsw.exe
            C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
            C:\WINDOWS\System32\svchost.exe
            c:\program files\common files\aol\1133212568\ee\aim6.exe
            C:\DOCUME~1\traccy\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

            R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
            O2 - BHO: ATLDistrib Object - {2353FCBC-012D-487B-8BF3-865C0929FBEB} - C:\WINDOWS\system32\vtsts.dll
            O2 - BHO: Trecker Class - {39C78B50-7E98-4aa0-B007-D83114EA6E0F} - C:\PROGRA~1\Jalmp\jalmp.dll
            O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
            O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
            O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
            O4 - HKLM\..\Run: [mmtask] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"
            O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
            O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133212568\ee\AOLSoftware.exe
            O4 - HKLM\..\Run: [COM Service] C:\WINDOWS\system32\comsvcs.exe
            O4 - HKLM\..\Run: [Windows Task Scheduler] C:\WINDOWS\system32\3D.tmp
            O4 - HKLM\..\Run: [ObjectLoader] C:\WINDOWS\system32\23.tmp
            O4 - HKLM\..\Run: [Microsoft (R) Windows Peer-to-Peer Security Interface] C:\WINDOWS\system32\ppsi32.exe
            O4 - HKLM\..\Run: [winsysupd] C:\windows\winsysupd7.exe
            O4 - HKLM\..\Run: [0oqw0ub0.dll] RUNDLL32.EXE 0oqw0ub0.dll,b 227015
            O4 - HKLM\..\Run: [winsysban] C:\windows\winsysban7.exe
            O4 - HKLM\..\Run: [susse] "C:\WINDOWS\system32\hpsw.exe"
            O4 - HKLM\..\Run: [sys033982790121] C:\WINDOWS\sys033982790121.exe
            O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
            O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
            O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
            O4 - Startup: PowerReg Scheduler.exe
            O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
            O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
            O4 - Global Startup: xpxo.exe
            O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
            O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
            O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
            O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
            O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
            O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
            O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
            O14 - IERESET.INF: START_PAGE_URL=http://my.netzero.net/s/sp?r=al&cf=sp
            O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
            O18 - Filter: text/html - {2F6E85DC-8D2D-4896-8A4F-7DF8A7B1749D} - C:\PROGRA~1\Jalmp\jalmp.dll
            O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
            O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\W
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            soybean



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            Re: big problem with norton
            « Reply #12 on: February 11, 2006, 09:33:31 AM »
            Quote
            Yea, so far I've learned to hate Norton too. I'd never had any problems until I installed it....
            I installed hijack this and spybot (both of which claimed to have found lots of spyware). I ran the scans on both of them. I deleted everything that came up in spybot. In spybot, I deleted everything I thought was suspicious. However, Im still having problems. Ill just get random pop ups that go to a variety of websites, including cheaptickets.com and other "valid, respectable" website...This is the log from hijack this....Did I miss anything?
            Thanks again
            Yep, you still have spyware.  Clearly you had a bad case of spyware, and you had it before you installed Norton.   And, even though Norton will slow down your system when doing a full scan, it will not significantly slow down your system when merely monitoring your email traffic.  So, the slowdown you complained of in your first post is definitely partly or mostly attributable to your spyware problem.  Also, Norton did detect 5 viruses, which may have been affecting your system's performance and/or behavior.  

            Since you've scanned with spybot and deleted everything it found and you still have random pop ups, etc., that indicates you had a major spyware/malware infestation.   Spybot is good, but none of the good spyware removal tools can detect and remove 100% of all the stuff that accumulates in bad infestations.  So, yeh, you're going to have to use other (more than one) spyware removal tools and, if you can, get recommendations based on your HijackThis log.  

            In bad spyware/malware infestations, the ultimate solution is formatting your hard drive and restoring your system from your recovery CD.  If have important files on your laptop that have not been backed up and you're still able to backup files from your laptop, I'd do that ASAP.  

            And, know this.  If you have no firewall running and you get online with that laptop, you can quickly and unknowingly get more spyware.
            « Last Edit: February 11, 2006, 09:37:38 AM by soybean »
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            GX1_Man

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            Re: big problem with norton
            « Reply #13 on: February 11, 2006, 10:26:19 AM »
            Agreed. It is not so much a "Big Problem with Norton" as it is a Big Problem with Unsafe Surfing.

            You need several good spyware/adware removal programs and whatever antivirus floats your boat. I don't recommend Norton, but a lot of people use it, and you already have money invested in it.
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            Fed

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              Re: big problem with norton
              « Reply #14 on: February 11, 2006, 02:01:57 PM »
              Post the rest of your hijackthis log if/when you return.
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