annoying message telling PC has found a new hardware. (keyboard)

[Dr Jay]

This isn't an issue of not being able to install a driver. It's about installing one that should not have been installed.

Hehe, with little data you have, the proper assumption was made. Norton or bust.

[patio]

Man i hope i win this one...

[Dr Jay]

...but if the OP does not reply again, then this topic is dead.

[cyborg3]

At what point did the problem become about an anti virus? There is no correlation. Let's move on.

cyborg - I assume you did more than download that driver, I assume you installed it. Have you since uninstalled it?

I have uninstalled and reinstalled at least a dozen times now, probably more, it has been a daily routine now. I get up have breakfast and turn the computer on and try it again.  There is a feature in Norton 360 where I turn off the Firewall and/or anti virus, which I have tried both..  I hate to reset my computer back to the way it was when I bought it, but I can do that, but it will take a about a month to reinstall all my software.

It was supposed to be an automatic fix from the HP we site. What ticks me off is that I really didn't need those buttons to work, I just thought it would be cool to have them on my keyboard.

[Geek-9pm]

What does SONAR have to do with it...and wouldn't uninstalling Norton and re-installing be easier? ? ?

Yes, Yes.

[Allan]

Just out of curiosity, what happens if you try a different keyboard?

[cyborg3]

Just out of curiosity, what happens if you try a different keyboard?

No, this the one one that came with the computer. I can pick up another one at Micro Center or some place that.
I found Sonar, it is a feature of Norton.  I have been reviewing the comments and I am going back to Norton to see if I can disable it.

[cyborg3]

No, this the one one that came with the computer. I can pick up another one at Micro Center or some place that.
I found Sonar, it is a feature of Norton.  I have been reviewing the comments and I am going back to Norton to see if I can disable it.

I turned off Sonar, no luck.  I Disabled Norton with no luck.  It has to be some kind of virus.  I have run all kinds of spy removal software with no luck.  If I restored my computer back to the way when it was new, does anyone think that would work.?

[Geek-9pm]

I Disabled Norton

Norton has disability insurance.
Remove it!   
After that you uninstall and re install the needed drivers.

[cyborg3]

Do you mean remove Norton?

[Dr Jay]

It has to be some kind of virus.

I suggest to go to the Computer Virus and Spyware removal forum, and post a new topic requesting help.

Copy the URL of this thread, and paste it in your first post, then wait for the helper.

[cyborg3]

Before I go to virus' let me update.  I uninstalled Norton 36 using their removal tool;  I installed McAfee Security Suite from AT&T Uverse site.  Scanned computer; it found 4 trojans, and 2 high risk problems.  I then removed  the trojans and hig risk items using their  options. 

The same problem returned when I rebooted.
While the failure to load message as on the screen, I went to the task manager.  Under Applications I right clicked the item (failure to load), an option window popped up with an option "Go to Process.  That pointed me to rundll32.exe  After reading  what that does, I think that is where the problem is.

Now what?

[Geek-9pm]

Start a new thread. You suspect a Trojan or worm.
That is a DLL that might have been modified by malware.

[patio]

I would suggest Clicking Here... and following the instructions...