Microsoft Windows STOP 0x0000007F error

Updated: 01/24/2018 by Computer Hope

windows stop errorFor solutions to the error "Windows STOP 0x0000007F", continue reading and follow the steps below.

Windows 2000 and Terminal Services or Remote Administration issue

If you're running Microsoft Windows 2000 and the Terminal service when this issue occurs, Microsoft has released a hotfix to resolve it. You can find the solution and hotfix by searching for 'KB 838804'.

Reboot computer

This error can be caused by various types driver related issue and other software glitches that can often be resolved by rebooting the computer. If this is your first time encountering the error first try resolving it by rebooting the computer.

If this fixes the issue we suggest you refer to the section below if the issue is encountered again in the future.

Close other applications and background programs

This error can be encountered because of conflicts between one or more open programs running on your computer. If you're encountering this error in a software program make sure to close all other programs and background programs (TSRs) and run the program again to see if this error is encountered.

If this resolves your issue try to determine what other program is causing this issue by rebooting and repeating the above steps one program at a time. Second, make sure the program generating the error and the program causing the errors has no software updates available for it. Finally, if this resolves your issue we also suggest that you update your drivers and Windows as mentioned below.

Update drivers and Windows

Driver related issues could also cause this issue. Make sure you have no driver related issues by checking Device Manager for errors and conflicts.

If no errors are found in Device Manager we suggest updating drivers for any hardware related to the program you're running. For example, if this error is being encountered while burning a CD make sure you have the latest drivers for your CD burner. If no hardware is associated with the program generating this error we suggest updating you video drivers. Additional help and links to all the major hardware manufacturer driver pages can be found on our drivers page.

Finally, make sure you have all the latest Windows updates and service packs.

Malfunctioning or bad computer memory

This issue can also be caused by bad memory.

Other hardware related issues

If all of the above recommendations do not help locate or resolve this issue you may have another hardware related or serious software issue. To help determine if this is a hardware issue our next recommendation for this error would be to erase the hard drive and reinstall Windows.

Additional information