Call center

Updated: 10/02/2017 by Computer Hope
Technical support call center

A call center is a standalone business or part of a larger business that specializes in answering phone calls from customers. A call center usually has two or more employees answering calls and handles calls regarding sales and technical support for products and services.

Types of call centers

Call centers handling sales support focus on accepting orders from customers, answering questions about products or services, and providing status of orders placed by customers.

Call centers handling technical support focus on answering questions about products or services and helping customers resolve problems they are having with their products or services.

Where are call centers located?

Call centers are located all over the world, providing sales and technical support for computer products and non-computer products. Larger, global businesses often have call centers in several regions around the world, including the United States, Europe, and Asia Pacific.

Business terms, Help desk, Technical support