Reference number: CH000184
Receiving S.M.A.R.T. status bad backup and replace error.
Issue:Receiving S.M.A.R.T. status bad backup and replace error.
Cause:Hard disk drive is bad or is going to fail soon.
Solution:Backup your information and contact the manufacturer of the computer or hard disk drive for replacement or additional help. In some very rare cases the S.M.A.R.T. implementation on your computer may have issues of its own and may need to be patched before replacing the hard drive.
Additional Q&A:
If I am receiving the S.M.A.R.T. error, is it ok if I continue to use my hard disk drive and do not replace it?
As stated above, S.M.A.R.T. is designed to detect upcoming failures in the hard disk drive. While it is possible that the hard disk drive may not fail for several months, it is still inevitable that the hard disk drive will fail. It is ok to continue to use the hard disk drive, however, we highly recommend that if you are still under warranty that you consider getting the drive replaced before your warranty runs out.
Note: Many users can also enable / disable the S.M.A.R.T detection through their CMOS setup. Additional information about entering CMOS setup can be found on document CH000192.
1720 - smart hard drive detects imminent failure
This error message is related to S.M.A.R.T and is an indication of failure. See above recommendations for additional details.
Additional information:
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