Reference number: CH000775

Disabling the Microsoft Windows XP System Restore.

Question:

Disabling the Microsoft Windows XP System Restore.

Reasoning:

Computer viruses and other malware can store portions of their code in the Microsoft Windows XP System Restore directory, causing the system to be unable to delete the virus or malware or be able to be restored if deleted. Even with an antivirus protection program on the computer, it may be necessary to disable the Windows XP System Restore temporarily and then run the antivirus in Windows Safe Mode.

Users may also wish to disable the Windows XP System Restore permanently to help conserve hard disk drive space.

Answer:

Below are the steps required to disable System Restore in Windows XP.

1. In Windows XP, click Start
2. Click Programs, Accessories, and then Tools
3. Within the System Restore window, click "System Restore Settings" link.
4. In the System Properties window, check the "Turn off System Restore" box.
5. Click Apply and then Ok.

If you encounter problems while attempting to disable the System Restore, reboot the computer into Safe Mode and repeat the above steps.

If you're disabling the System Restore to help verify no hidden viruses or malware are installed on the computer, after the above steps have been completed, reboot the computer into Safe Mode and run your antivirus program within Safe Mode.

Additional information about getting into Safe Mode can be found on document CHSAFE.

Additional information:

• Additional information about running Windows XP System Restore and how to restore earlier copies can be found on document CH000589.