Unable to read USB thumb drive

16GB SanDisk Cruzer Micro USB Flash DriveWhen it comes to problems with USB devices and their ports, the causes can be great in number and difficult to identify. Thumb drive issues are no different. Generally speaking, if your pen drive is not working, it's a hardware issue that can only be solved by replacing the malfunctioning component. That being said, this document contains steps users can run through in order to detect, if not solve, issues with their memory stick.

Tip: Many software issues can be fixed by keeping Microsoft Windows up to date.

USB port issues

USB cable and portA good initial step is to try the thumb drive on a different computer. If it works, you know that the thumb drive is functional, and that the issue is related to a bad hardware or outdated drivers. If one computer can read the USB thumb drive, but another cannot, try the suggestions below.

  1. Try your thumb drive in multiple USB ports on the original computer. If any of them work, you simply have a bad USB port.
  2. If you are using a USB hub, try removing the hub and connecting the thumb drive directly to the computer instead of the hub.
  3. Front USB ports are often passive, which can cause compatibility issues with some devices. If you are connecting to a port on the front of the computer, try using one on the back instead.

Older computer

Computers that are using USB 1.0 may not be compatible with some thumb drives meant for USB 2.0 and beyond. Users may identify the generation of USB their computer utilizes by visiting our page on determining USB version.

PC vs. Mac thumb drive

There can be compatibility issues when attempting to read a PC formatted thumb drive on a Mac, or vice versa. If the thumb drive is working with one operating system, but not the other, it's likely it has been formatted using either NTFS or HFS; causing compatibility between the two architectures. In order to get both systems to read the drive we suggest formatting it as FAT32 or MS-DOS using the steps mentioned below.

Notice: Formatting a drive will erase any of its contents. We suggest saving that drive's data elsewhere before proceeding.

Windows users - Format drive

  1. Press the Windows key + E or open Windows Explorer.
  2. In the window that appears, locate your thumb drive and right-click it.
  3. In the drop-down menu that appears, select Format...
  4. In the Format Window, select the format of either FAT or FAT32 and click start.

Mac users - Format drive

  1. In the Disk Utility section for your drive, format the drive as MS-DOS.

Bad USB thumb drive

If the thumb drive cannot be read by a different computer and you have the latest drivers, it's likely that the USB thumb drive is bad and needs to be replaced.

Additional information

  • See the thumb drive and USB definitions for further information related links.