Windows Remote Assistance
Alternatively called Remote Assistance, Windows Remote Assistance is a Microsoft Windows feature introduced with Windows XP that allows others to connect to your computer. The image below is an example of the initial screen of Windows Remote Assistance.
Using Remote Assistance, a computer user can allow another person to view their computer screen, get help with how to perform specific tasks or fix issues. Remote assistance also allows another person to remotely control the mouse cursor and type commands into the computer without being at the computer.
With Computer Hope's limited staff, we cannot remotely assist anyone with their computer. However, some volunteers in the Computer Hope chat and forums may be willing to remotely help you with your problem. Please remember that you are remotely giving this person access to your computer, and the actions that person takes should be carefully monitored.