Reference number: CH000310
Computer does not
turn off.
Issue:Computer does not turn off.
Cause:
New computers that have ACPI
have a feature that helps prevent users from improperly turning
off their computer while it is running. Therefore, if the user
simply presses the power button, the computer may not turn off
while it is unsafe.
Solution:
- If the computer is frozen, to turn off the computer, hold down the power button without
letting go for 10 - 15 seconds.
- If your computer is a laptop and
doing the above still does not turn off the computer, unplug the
computer and remove the battery.
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