Reference number: CH000392
ATAPI incompatible
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Issue:ATAPI incompatible
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Cause:
This issue can be caused by any off the below possibilities.
- Cable loose or not connected.
- CMOS values not properly set.
Solutions:
Cable loose or not connected
If any hardware has been recently added or the computer has been
recently moved it is possible that the IDE or power cables connected
to the hard disk drive or the CD-ROM drive may have become loose or
disconnected.
Caution: When ever inside the computer ensure you are aware of
ESD
and it's potential risks.
Verify that the hard disk drive as well as the CD-ROM, CD-R or
CD-RW drive have at least two or more cables connected to them. One
cable should be a gray flat cable (data /
IDE /
EIDE cable) and the
other should be the power cable. In addition, the gray flat cable
should be connected to the motherboard or the interface card on your
computer.
If the cables appear to be connected properly, disconnect the
data and power cables and then reconnect them to ensure that they
are not loose.
CMOS values not set properly
If all IDE/EIDE/ATAPI cables have been checked or disconnected
and reconnected as instructed above and you continue to experience
the same issue, it is possible that the IDE/EIDE/ATAPI device may not
be setup properly in CMOS.
Verify that if your hard disk drive or CD-ROM drives are
IDE/EIDE/ATAPI that they are setup in CMOS and setup properly to
their configurations. If the hard drive or drives are setup as Auto,
values do not need to be checked.
- Additional help and information on CMOS can be found on our
CMOS
page.
- See document CH000192 for
additional information about how to enter CMOS setup.
Bad hardware
If you have followed the above steps and continue to experience
the same issues it is possible that your computer may have any of
the following bad hardware devices:
Additional information:
- See our ATAPI dictionary definition
for additional information about this term and related terms.
- AT Attachment Packet Interface (ATAPI) -
An extension to EIDE,
which allows support for devices such as hard disk drives, CD-ROM drives
or other computer peripherals.
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