Troubleshooting on-board audio

Updated: 04/02/2019 by Computer Hope

Troubleshooting on-board audio

on-board audioIf your computer has on-board audio that is currently not working, follow the steps below to determine or resolve your audio issues.

  1. Verify that the sound card is enabled within CMOS Setup. The majority of all on-board sound cards can be enabled or disabled within CMOS.
  2. Once this setting as been verified as enabled or installed within CMOS, refer to the appropriate document below for troubleshooting your sound card.

Disabling on-board audio

If you are planning on purchasing a new sound card and have on-board audio, it is highly recommended that you disable the on-board audio before installing the new sound card. Below is the two methods that an on-board can be disabled.

  1. The majority of all on-board sound cards can be enabled or disabled within CMOS. Additional information on how to get into CMOS is on our CMOS help page.
  2. If your computer does not have an option within CMOS to disable the on-board audio, the motherboard likely has a jumper that can be set to disable it. Often, the on-board audio will be disabled automatically if an installed sound card is detected. Refer to the motherboard manual or contact your computer or motherboard manufacturer for additional information.

Additional information