Packard Bell Comm Central

Updated: 11/13/2018 by Computer Hope

About Comm Central

Comm Central is a program that allows a user to send and receive faxes as well as have the capability of receiving voicemail on their personal computer.

Comm Central is found on certain models of Packard Bell personal computers.


Comm Central

The above picture is the Comm Central shipped with some Packard Bell systems.
NEC Connections is almost identical to the above picture; however, the Settings,
Help, and Hide is on the left side and the Packard Bell logo is replaced
by NEC's logo.

Technical support

When attempting to print with Hewlett Packard printer, receive port not ready.

Hewlett Packard printers may have issues with the method of installation of Comm Central. Edit the system.ini by clicking on Start, Run, and typing system.ini, between [boot] and [keyboard] look for comm.drv=pbcomm.drv and ensure the line says comm.drv=comm.drv. Also, make sure there are no other lines within these sections that have comm.drv.

Cannot receive faxes

Get into Settings by clicking the Settings button and ensure that the amount of rings you want to receive faxes is properly set. Then right-click on the fax icon by the time, go into modem properties, and set the rings to answer.

Unable to detect modem when computer boots.

If when booting up the computer on a Packard Bell system you get the error message about the modem not being detected or responding. Click Start, Settings, Control panel, double-click on System, click the Device Manager tab, and click the plus next to Modem. If you have more than one modem, remove the modems that are not your modem and reboot.

After upgrading to Windows 98 speaker phone is lost.

After upgrading to Windows 98, you may experience issues with the Speaker Phone option available through Comm Central. If you are encountering this issue, follow the below recommended steps to resolve the issue.

  1. Double-click the Volume control icon at the bottom right of your computer.
  2. In the Sound Properties click Options and then Properties.
  3. In the Sound Properties, verify that telephone and microphone are checked and click ok.
  4. Once back at the volume control, ensure that microphone and telephone are not checked on Mute. These are defaulted on mute and un-checking these options the speaker phone will work.

Where can I download or obtain Comm Central?

Comm Central is a Packard Bell application; therefore, you can only get Comm Central from Packard Bell. Packard Bell only provided this program if it came with your computer. Additional information about purchasing this product can be obtained by contacting Packard Bell and NEC.

Issues with computer microphone

If you are encountering issues with your microphone and cannot resolve the issue with any above issues, see the microphone help page for further troubleshooting steps.