Connected, but unable to access internet...?

[JulieMills]

I haven't plug in yet, had to find the charger for my laptop - let's make that a 7 pager!!
Ok, back to safe mode then...

[grandpa_simpson]

Safe Mode with Networking !!

Once you boot up, try connecting with wi fi

[JulieMills]

In safe mode WITH NETWORKING and the song is the same - it's saying I'm connected to the HomeHub (router), but I have no internet access 

[grandpa_simpson]

What's the make/model of the laptop ?


 


I have to go for now... be back later, if you haven't fixed it...  Post your specs..

[Allan]

Please try the wired connection.

[JulieMills]

Can't get online with wired connection as I'm not sure of passwords, etc to set up a new connection.
The make/model of my laptop is: Sony Vaio VPCEB1EOE

[Allan]

you shouldn't need a password to set up a connection. It should just be plug & play.

[JulieMills]

Just tried again and it's not recognising the connection....?

[grandpa_simpson]

Download this (WinsockFix) from another computer and put it on a thumb drive..

http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

Run it on the problem laptop, reboot and try connecting via wifi

[grandpa_simpson]

btw, what did you ping earlier ?

It wouldn't make any sense to trying pinging a website, but pinging the default gateway would determine a certain level of functionality..

PING 192.168.1.254


is what you should have done...

[JulieMills]

btw, what did you ping earlier ?

It wouldn't make any sense to trying pinging a website, but pinging the default gateway would determine a certain level of functionality..

PING 192.168.1.254


is what you should have done...

Pinging IP worked - what does that tell us (by us I mean you, it clearly tells me nothing!)
I'm not sure what a thumb drive is 

[grandpa_simpson]

Pinging IP worked -

That confirms that you don't have a hardware problem anywhere.  This is clearly a software problem...  A thumb drive is a flash drive, you know, those little memory sticks that you store on your keychain ?  They have a million names and they go into a USB port.

Download that program from another computer, put it on a thumb drive, walk it over to your problem laptop and run WinsockFix, reboot the comupter and try connecting via wifi...   If it doesn't work, the only other thing I can suggest is using a bootable anti-virus program to check for viruses or backing up all your data and reinstalling...  I don't think it's worth putting much more time into..

[JulieMills]

I'll give all that a go then! Many thanks 

[grandpa_simpson]

yep