Unable to run or error with downloaded file

Updated: 01/24/2018 by Computer Hope

Other software, TSR, or background program

downloaded file error

Verify that no open software or TSRs are open when attempting to run or open the file. Other programs may cause the file to abort abnormally.

Required utility not installed to run or open file

Verify that the file you are attempting to load has all necessary software to run. Some programs may require additional programs to read or run the file downloaded. Below is a listing of commonly downloaded programs and what is required to run those files.

*.AVI Requires a movie player, Windows comes pre-installed with a Windows Media Player capable of playing these files.
*.EXE These files should run automatically and require no other additional software.
*.GIF An image file and requires an image program to open these files. Most Internet browsers are also capable of opening these files.
Requires a movie player such as QuickTime to play these files.
*.MP3 MP3 music file, requires an audio program such as Winamp, iTunes, or Windows Media Player to play these files.
Real Audio file, requires Real Audio or Real Player.
*.RAR, *.ZIP or *.ARJ These files are compressed files and require a third-party decompression utility to access the contained files.

File became or was corrupt when downloaded

When a file is downloaded (especially if the file is very large), it can become corrupt or bad. Try downloading the file again to verify that this is not the case. If the same issue occurs, contact the web administrator of the website verifying if the file is a known good file.


All files on Computer Hope's download section have been tested and are known good files.

Additional information