Web page doesn't show images, getting red x's, or broken links

Picture of broken imagesWhile browsing the Internet, a number of different errors can occur with your browser or Internet connection which may cause issues with some or all of the images. These issues may cause pictures to simply not appear at all, or show as a broken link; similar to the example. The following sections contain explanations suggestions for fixing these problems.

Browser does not display any images on any page

If you don't see any images while on the Internet, it's almost always an issue on your end and not the web page you're visiting. More specifically, the issue is due to a browser configuration problem. Before proceeding, make sure you are not encountering an issue with your Internet connection by going to a website you have never visited.

Browser configuration

Many web browsers support the ability to disable any images from being displayed to help with load time for users with slower Internet connection. Verify this option is not enabled by following the steps below.

ChromeGoogle Chrome users

  1. Open Google Chrome.
  2. Click the Customize and control Google chrome icon Chrome settings in the upper right-hand corner of the window.
  3. Select Settings from the dropdown menu.
  4. At the bottom of the screen, click Show advanced settings...
  5. Click the Content settings... button.
  6. Under Images make sure the circle next to Show all images is selected.
  7. Click Done.
  8. Close and re-open the browser window.

Internet ExplorerInternet Explorer users

  1. Open Internet Explorer.
  2. Click Tools IE tools icon in the top right-hand corner of the window.
  3. Select Internet Options.
  4. In the Internet Options window, click the Advanced tab.
  5. In the Settings under Multimedia, make sure there is a check in the Show Pictures checkbox.
  6. Click Apply, then OK.
  7. Close and re-open the browser window.

If after following these steps you continue to have the same issue, follow each of the recommended steps in our basic Internet Explorer troubleshooting section.

FirefoxMozilla Firefox users

  1. Open Mozilla Firefox.
  2. Click the Open menu Firefox menu icon in the top right-hand corner of the window.
  3. Click Options.
  4. In the Options window, click the Content button.
  5. Make sure there is a check in the "Load Images" checkbox.
  6. Click OK.
  7. Close and re-open the browser.

Try loading the page in a different browser

If after following the above recommendations you continue to have the same symptoms, try loading the web pages in a different browser. For example, if you're using Internet Explorer, download Firefox from http://www.getfirefox.com and see if it is also encountering the same issue. If you're also unable to display images in an alternative browser, it's possible your computer or network has a restriction preventing images from being displayed.

Internet Explorer cannot open JPG

If the image is saved as a JPG in CMYK mode, Internet Explorer 8.0 will not open it.

Browser shows images; however, some images are missing

A common issue usually caused by the web page you're visiting and not your computer; more specifically, one or more of the following reasons.

  1. The web page is not pointing to the correct location (URL) of the image.
  2. The location or computer hosting the image has moved or removed the image and the web page has not been updated.
  3. The web page or computer hosting the image is getting too many requests and is unable to send you the image.
  4. Your protection software is blocking the image.

Possible solutions to this issue

One way to at least diagnose this problem is to see if the image is being hosted on an alternate server; then try to locate it. Right-click the image or broken link icon and select Properties from the dropdown menu that appears. Look should see the Internet address of the image. Copy that link then paste it into your address bar and remove the name of the image. For example, if you were to do this on the image of the example above, you would copy http://www.computerhope.com/issues/broken.gif then remove "broken.gif" portion of the URL. Some websites list the directory of files (Computer Hope has this feature disabled) thus giving you the location of the image. This is also a good method for determining whether or not the computer hosting the image is still active.

If you trust the site you are visiting and have spyware protection, try temporarily disabling any protection to verify your protection is not blocking anything.

Try visiting the web page in a few hours or days. As we mentioned above, high traffic can be the culprit.

Try searching for the file name in a popular search engine, such as Google, to see if the image is located elsewhere. The name of the image file is the last part of the URL. In the earlier example, searching "broken.gif" may allow you to find the image on a different web page.

If you're using Internet Explorer, go through each of the steps in our basic Internet Explorer troubleshooting document.

If you're running Microsoft Windows, verify your hosts file is not blocking or redirecting the website you're visiting. Additional information can be found on our lmhost file definition.

Additional information

  • See our hyperlink definition for further information on this term and related links.