Reference number: CH001141

How do I fix the Windows blue screen errors?

Question:

How do I fix the Windows blue screen errors?

Answer:

Before fixing a Microsoft Microsoft Windows blue screen or blue screen of death error (BSoD) you must first identify what type of error it is. Since there are different types of blue screen errors.

Note: If you're getting a blue screen and then your computer immediately reboots without being able to read the text in the blue screen, follow the steps below. If you're unable to get into Windows to perform the steps below, boot the computer into Safe Mode.

1. From the desktop right-click on My Computer.
2. Click the Properties option.
3. In the System Properties window click the Advanced tab.
4. In Advanced click the Settings button under Startup and Recovery.
5. In the Startup and Recovery window uncheck the Automatically restart check box.
6. Click Ok.

Other blue screen errors

Windows NT, 2000, XP, Vista, and later versions of Windows will have a blue screen error that's similar to the example shown below. Thankfully these error messages often contain more detailed information, and will contain information that can be more easily searched for and found. If you're not getting a blue screen error that looks like the below skip to the next Fatal exception section.

1. Identify the type of blue screen by locating a line containing all capital letters with underscores instead of spaces, such as the above example: BAD_POOL_HEADER. Write this information down.
2. Get either the STOP: error message at the top of the error, or in the "Technical Information:" portion of the error. For example, in the above error it's STOP: 0x00000019 ... write the first potion of this error message down.
3. Finally, if technical information is shown write down the file and the address.

Once you have the above information you can start troubleshooting the issue.

BAD_POOL_HEADER
DRIVER_IRQL_NOT_LESS_OR_EQUAL
DRIVER_POWER_STATE_FAILURE
INACCESSIBLE_BOOT_DEVICE
IRQL_NOT_LESS_OR_EQUAL
KMODE_EXCEPTION_NOT_HANDLED
NTFS_FILE_SYSTEM
PAGE_FAULT_IN_NONPAGED_AREA
STATUS_IMAGE_CHECKSUM_MISMATCH
THREAD_STUCK_IN_DEVICE_DRIVER
UNEXPECTED_KERNEL_MODE_TRAP
UNKNOWN_HARD_ERROR

Fatal exceptions

Many of the blue screen error messages you'll encounter with earlier versions of Windows will be fatal exception error messages or Fatal 0E messages. If your blue screen message starts out with A fatal exception 0E ... or An exception ... you're encountering this error. For these blue screen errors we suggest going through the steps on document CH000223. Below is an example of this type of error.

Additional information:

• See our BSoD dictionary definition for additional information about this term and related links.