How do I fix the Windows blue screen errors?
Before fixing a Microsoft Windows blue screen or blue screen of death error (BSoD) you must first identify what error it is. Since there are different blue screen errors.
Note: If you're getting a blue screen and then your computer immediately reboots without being able to read the text in the blue screen, follow the steps below. If you're unable to get into Windows to perform the steps below, boot the computer into Safe Mode.
- From the Desktop right-click on My Computer.
- Click the Properties option.
- In the System Properties window click the Advanced tab or the Advanced system settings link.
- In Advanced click the Settings button under Startup and Recovery.
- In the Startup and Recovery window uncheck the Automatically restart check box.
- Click Ok.
Note: If you're getting a solid blue screen with no white text, you are not encountering a BSoD. It's likely a problem with your video card, monitor, or other hardware. Follow the no display on monitor troubleshooting steps to diagnose this problem.
Blue screen errors
Windows NT, 2000, XP, Vista, and later versions of Windows have a blue screen error that's similar to the example shown below. These error messages often contain more detailed information, and will contain information that can be searched for and found. If you're not getting a blue screen error that looks like the below skip to the next Fatal exception section.
- Identify the blue screen by locating a line containing all capital letters with underscores instead of spaces, such as the above example, BAD_POOL_HEADER. Write this information down. If you do not see anything written in all caps with underscores like this, skip this step.
- Get either the STOP: error message at the top of the error, or in the "Technical Information:" portion of the error. For example, in the above error it's STOP: 0x00000019 ... write the first potion of this error message down.
- Finally, if technical information is shown write down the file and the address.
Once you have the above information you can start troubleshooting the issue. Below are common blue screen errors and links to pages that contain the troubleshooting steps for each of these errors. If your error is not listed in the below section search for the error you wrote down.
Many of the blue screen error messages you'll encounter with earlier versions of Windows will be fatal exception error messages or Fatal 0E messages. If your blue screen message starts out with A fatal exception 0E ... or An exception ... you're encountering this error. For these blue screen errors follow the fatal exception error troubleshooting steps.