How do I remove and replace a laptop key or keycap?

Updated: 08/02/2020 by Computer Hope
Note

This page is also meant for general reference and may not apply to your laptop. If you have a desktop computer, see: How do I remove the keys on a keyboard?

Notice

Before removing any of the keyboard's keys, make sure the computer is turned off, or at the very least locked so nothing is mistakenly typed.

Laptop keyboard key retainerRemoving keycap

  1. To remove the keycap from a keyboard, place your finger nail, small flat-head screwdriver, or knife under a corner of the key and gently pry it up.
  2. In many situations, the key only snaps out partially. If the keycap is still attached to the laptop, use your fingers to remove the keycap completely.
  3. Once removed, you'll see the key retainer (scissor-switch) still attached to the laptop with the pad in the middle. If needed, this too can be removed from the laptop. To do so, place the flat head of a screwdriver or a knife's edge under a corner and gently twist until it pops off.

Replacing the keycap

Tip

If you need a new keyboard key for you laptop, LaptopKey.com has a great selection.

  1. With the key removed, carefully observe the metal hooks on the keyboard where the old key used to be.
  2. Orient the plastic hinge (new or old) so that the holes line up with the metal hooks.
  3. Insert the smaller plastic piece, usually referred to as a cup, evenly into the center of the retainer.
  4. Replace the keycap and press evenly on all four sides.

Additional information