How do I remove and replace a laptop key or keycap?

Updated: 04/26/2017 by Computer Hope

Note: This document is also meant for general reference and may not apply to your laptop. If you have a desktop computer, see removing keys from a desktop keyboard steps.

Notice: Before removing any of the keyboard's keys, make sure the computer is turned off, or at the very least locked so nothing is mistakenly typed as it could cause other problems.

Laptop keyboard key retainerRemoving keycap

  1. To remove the keycap from a keyboard place your finger nail, small flat-head screwdriver, or knife under a corner of the key and gently pry the keycap up and away from the laptop.
  2. In many situations, the key only snaps out partially. If the keycap is still attached to the laptop use your fingers to remove the keycap completely.
  3. Once removed you should see the key retainer (scissor-switch) still attached to the laptop with the pad in the middle. If needed, this too can be removed from the laptop by placing the flat head of a screwdriver or a knife's edge under a corner and gently twisting until it pops off.

Replacing the keycap

Tip: If you need a new keyboard key for you laptop, has a great selection.

  1. With the key removed, carefully observe the metal hooks on the keyboard where the old key used to be.
  2. Orient the plastic hinge (new or old) so that the holes line up with the metal hooks.
  3. Insert the smaller plastic piece, usually referred to as a cup, evenly into the center of the retainer.
  4. Replace the keycap and press evenly on all four sides.

Additional information