My laptop mouse touchpad is not working
The following document contains some options to fix (or at least work around) a non-functional touchpad. We recommend going through each of the steps in order as they are presented systematically to resolve your issue.
Tip: Because troubleshooting steps may require you to navigate the computer using a mouse cursor, you can use the Trackpoint (if your laptop has one) or connect a PS/2 or USB external mouse to work with. If you cannot get an external mouse to function, see our navigating Windows with the keyboard page.
Some USB and PS/2 input devices automatically disable the touchpad when you plug them in. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. If this fixes your problem, you may still be able to use the device causing it by adjusting software settings in mouse properties; covered in the next section.
Check mouse settings
As we mentioned in the previous section, it is important to have a look at your mouse settings as they may keep your touchpad from working in certain circumstances. To access the touchpad settings, follow the steps below.
- Navigate to the Start Screen or press the Windows Key and type change mouse settings, then press Enter.
- In the Mouse Properties window that appears, locate your touchpad settings. They are usually under the far right tab next to Hardware (the name of the tab varies from manufacturer to manufacturer).
- Ensure there is a check in the box next to Enable touchpad.
- Adjust any other settings to your liking, then click Apply, then OK.
- Test your touchpad.
Checking Device Manager and updating drivers
If the touchpad still isn't working, the windows Device Manager can tell you detailed information about hardware issues and help you update drivers. For example, if a device has a yellow exclamation mark or red X next to it, this is an indicator of hardware or software issues. To locate the touchpad in Device Manager, follow the steps below.
- Navigate to the Start Screen or press the Windows Key and type device manager, then press Enter.
- Under Your PC, double-click Mice and other pointing devices.
- Locate your touch pad and right-click the icon and select Update Driver Software...
- Click Search automatically for updated driver software and follow the steps (if the drivers are out of date).
Tip: Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable and test the touchpad. If it is already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting "reboots" and fixes the touchpad.
Check CMOS (BIOS) setup
Make sure the touchpad has not been disabled in the CMOS (BIOS) setup. Once you have entered BIOS or CMOS setup, check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop to test the touchpad.
Finally, if the touchpad still is not working correctly or at all, you may need to take the laptop to a computer repair shop for service. It could require replacement of the touchpad itself or another hardware component. If the touchpad cannot be fixed, connect and use an external mouse as a workaround.