I forgot my Facebook password

Updated: 12/16/2018 by Computer Hope
Facebook

Whether it's for an old account or we forgot to write it down, everyone forgets passwords from time to time. The following sections show you how to reset your password on Facebook.

Note

Computer Hope is not affiliated in any way with Facebook. Therefore we cannot provide you with a temporary password for your Facebook account. We also cannot send you a code that allows you to reset your Facebook password.

Note

This document does not describe how to improperly access a Facebook account.

How to reset a Facebook password

Note

The following steps also apply to smartphones.

  1. Attempt to log into your Facebook account using your e-mail address or phone number.

The area in which users log into Facebook.

  1. With a failed password, you should see a screen showing your account, with this message next to the password field:

The message that lets a user know that their password is incorrect.

  1. Click Forgot Password? in the message shown above.
  2. After you click Forgot Password, you should see a prompt similar to the one below depending on whether or not you submitted your phone number to Facebook. Choose the means by which you'd like to receive a password reset code (A), and then click the The continue button in Facebook. button (B).

The screen that enables users to reset their Facebook password.

  1. In this instance, we've opted to have the password information sent to an e-mail address. Enter the code sent to you via e-mail or smartphone (A), and then click the The continue button in Facebook. button (B).

The field in which users enter a code to reset their Facebook password.

  1. Once you've entered your code, create a new password (A) and then click the The continue button in Facebook. button (B).

The screen where users choose a new password for Facebook.

  1. Choose your login preferences (A) then click the The continue button in Facebook. button (B).

A prompt letting users know that their Facebook password has been changed.

  1. Your password has now been changed, and you may log into your Facebook account.

Additional information on Facebook password issues

Make sure you can access the e-mail account associated with your Facebook account

If you cannot access the e-mail address associated with your Facebook account, you'll need to create a new Facebook account. Facebook does not appear to have an option for contacting them directly to ask for assistance with changing the e-mail address connected to your account.

Make sure cookies are enabled in your browser

To log into Facebook, you must first enable cookies in your Internet browser. You may use the system information tool to determine whether cookies are on or off. If they're disabled, the following link can help you to enable them.

Reached maximum times to reset error

If you have tried resetting your password or logging into your account multiple times without success, your account will be temporarily locked as a security measure. Wait a few hours and try logging in again.

I'm trying to access a deceased user's account

If the account you're trying to access is that of a deceased person, head to the link below and follow the instructions on that page.

My Facebook account was hacked

If you believe your account was hacked, or someone else changed your password without your permission, go through the Facebook Help Center to resolve the issue.

Tip

Often, when an account is hacked, you should still be able to reset the password using the suggestions above.