Web page doesn't show images, getting red x's, or broken links

Updated: 04/26/2017 by Computer Hope

Picture of broken imagesWhile browsing the Internet, a number of different errors can occur that may cause some or all of the images on a web page to not load properly. These errors may cause pictures to not appear at all, or show as a broken link; similar to the example. The following sections contain explanations suggestions for fixing these problems.

Browser does not display any images on any page

If you don't see any images, it's almost always an issue on your end and not the web page you're visiting. More specifically, the issue is due to a browser configuration problem. Before proceeding, make sure you are your Internet connection is working by going to a website you have never visited.

Browser configuration

Many web browsers support the ability to disable any images from being displayed to help with load times for users with slower Internet connection. Verify this option is not enabled by following the steps below.

ChromeGoogle Chrome users

  1. Open Google Chrome.
  2. Click the Customize and control Google Chrome icon Chrome settings in the upper right-hand corner of the window.
  3. Select Settings from the drop-down menu.
  4. At the bottom of the screen, click Show advanced settings...
  5. Click the Content settings  button button.
  6. Under Images make sure the circle next to Show all images is selected.
  7. Click Done.
  8. Close and re-open the browser window.

Internet ExplorerInternet Explorer users

  1. Open Internet Explorer.
  2. Click Tools IE tools icon in the top right-hand corner of the window.
  3. Select Internet Options.
  4. In the Internet Options window, click the Advanced tab.
  5. In the Settings under Multimedia, make sure there is a check in the Show Pictures check box.
  6. Click Apply, then OK.
  7. Close and re-open the browser window.

If after following these steps you continue to have the same issue, follow each of the recommended steps in our basic Internet Explorer troubleshooting section.

FirefoxMozilla Firefox users

  1. Open Mozilla Firefox.
  2. Type about:config in the address bar.
  3. Click the I accept the risk! button.
  4. Search for and double-click on permission.default.image.
  5. In the box that pops up, make sure the value is 1.
  6. Close and re-open the browser window.

Try loading the page in a different browser

If after following the recommendations in the previous section you continue to have the same issue, try loading the web pages in a different browser. For example, if you're using Internet Explorer, download Firefox from https://www.mozilla.org/firefox/ and see if it is also encountering the same issue. If you're also unable to display images in an alternative browser, it's possible your computer or network has a restriction preventing images from being displayed.

Internet Explorer cannot open JPG

If the image is saved as a JPG in CMYK mode, Internet Explorer 8.0 will not open it.

Browser shows images, but some are missing

Some missing images is usually caused by the web page you're visiting and not your computer; more specifically, for one or more of the following reasons.

  1. The web page is not pointing to the correct location (URL) of the image.
  2. The location or computer hosting the image has moved or removed the image and the web page has not been updated.
  3. The web page or computer hosting the image is getting too many requests and is unable to send you the image.
  4. Your protection software is blocking the image.

Possible solutions to this issue

One way to at least diagnose this problem is to see if the image is being hosted on an alternate server, then try to locate it. Right-click the image or broken link icon and select Properties from the drop-down menu that appears. You should see the Internet address of the image.

Copy that link, and then paste it into your address bar and remove the name of the image. For example, if you were to perform this action on the image at the top of the page, you would copy "https://www.computerhope.com/issues/broken.gif" then remove "broken.gif" portion of the URL. Some websites list the directory of files (Computer Hope has this feature disabled) thus giving you the location of the image. Doing this is also a good method for determining whether or not the computer hosting the image is still active.

If you trust the site you are visiting and have spyware protection, try temporarily disabling any protection to verify your protection is not blocking anything.

Try visiting the web page in a few hours or days. As we mentioned above, high traffic can be the culprit.

Try searching for the file name in a popular search engine, such as Google, to see if the image is located elsewhere. The name of the image file is the last part of the URL. In the earlier example, searching "broken.gif" may allow you to find the image on a different web page.

If you're using Internet Explorer, go through each of the steps in our basic Internet Explorer troubleshooting document.

If you're running Microsoft Windows, verify your host's file is not blocking or redirecting the website you're visiting. Additional information can be found on our lmhost file definition.

Additional information

  • See our hyperlink definition for further information on this term and related links.